Terms of Service

1. Definitions

• “OddScrew,” “we,” “our,” “us” — the operator of oddscrew.com and provider of the Services.
• “Client” — any individual or organization that engages OddScrew under a proposal, statement of work, invoice, or other written or electronic agreement.
• “User” — any visitor to oddscrew.com, whether or not they become a Client.
• “Services” — Answer Engine Optimization (AEO), Search Engine Optimization (SEO), paid advertising management, web design, content marketing, consulting, and any other services we agree to provide.
• “Deliverables” — any reports, drafts, designs, audits, dashboards, frameworks, content, ad creatives, or other materials produced for a Client in the course of an engagement.
• “Engagement Document” — a proposal, statement of work, order form, invoice, or similar written or electronic document setting out the specifics of a particular engagement.

2. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use our website or engage our Services. By engaging us on behalf of a business, you represent that you have authority to bind that business.

3. Services & Engagement Models

OddScrew offers Services through a range of engagement models, including but not limited to:

• Monthly retainers for ongoing work.
• One-time audits and project-based engagements.
• Performance-based pricing structures.
• Consulting calls and advisory engagements.

The exact scope, deliverables, timelines, fees, performance metrics (where applicable), and payment terms for each engagement will be set out in the Engagement Document. The Engagement Document, together with these Terms, forms the agreement between OddScrew and the Client. In case of conflict, the Engagement Document controls for that specific engagement.

4. Fees & Payment

• Fees are quoted in the currency specified in the Engagement Document and are exclusive of applicable taxes, levies, and bank charges unless stated otherwise.
• Payment may be made via third-party processors with which we have arrangements (such as Wise, PayPal, Razorpay, Payoneer), or via any other method specified in the Engagement Document.
• Unless otherwise stated, retainer fees are payable in advance for each cycle. Project fees may require a deposit before work begins.
• Late payments may attract suspension of Services, late fees, and recovery costs. OddScrew is not obliged to continue work, deliver assets, or transfer Deliverables while invoices remain unpaid.
• Third-party costs (such as ad spend, software subscriptions, stock assets, or hosting) are not included in OddScrew’s fees unless explicitly stated, and are the Client’s responsibility.

5. Client Responsibilities

To allow us to deliver the Services, the Client agrees to:

• Provide accurate, complete, and timely information, access, and approvals.
• Grant required access to platforms, ad accounts, analytics, content management systems, hosting environments, and similar resources.
• Maintain ownership of, and the right to use, any content, trademarks, or materials provided to us for use in the Services.
• Comply with all applicable laws, platform terms of service, and advertising standards relevant to their business.
• Respond to requests for input, feedback, or approval within reasonable timeframes; delays caused by the Client may affect timelines and outcomes.

6. Performance, Results & Disclaimers

OddScrew applies professional skill, current best practices, and reasonable effort in delivering the Services. However:

• Outcomes from AEO, SEO, paid advertising, content marketing, and web design depend on many factors outside our control, including algorithm changes, platform policy changes, market conditions, competitor activity, ad auction dynamics, the Client’s product or offer, brand reputation, budget allocation, response times, and the Client’s own execution.
• We do not guarantee specific rankings, traffic volumes, lead counts, citation in AI answer engines, conversion rates, return on ad spend, revenue, or any other commercial result, unless such a guarantee is expressly stated in an Engagement Document.
• Where performance-based pricing applies, the metrics, measurement methodology, attribution model, exclusions, and dispute mechanism will be set out in the Engagement Document and will govern the calculation of fees.

6.1 AI engines & generative engine optimization

AEO and generative engine optimization involve influencing how AI systems perceive, summarize, and reference a brand. These systems — including ChatGPT, Perplexity, Google AI Overviews, Copilot, Gemini, and similar — are operated by independent third parties, are not controlled by OddScrew, and may change their models, ranking criteria, citation behavior, and policies at any time without notice. OddScrew does not guarantee that any AI engine will surface, cite, or recommend a particular brand, page, or piece of content.

6.2 Earnings & results disclaimer

Any reference on oddscrew.com, in our content, in case studies, in testimonials, or in our advertising to revenue, profit, growth, ROAS, rankings, leads, or other outcomes — whether of OddScrew, our clients, or third parties — is provided as illustrative information only. It does not constitute a promise, projection, or guarantee of similar results.

6.3 No professional advice

Information published on oddscrew.com — blog posts, guides, frameworks, case studies, videos, social content, lead magnets, newsletters — is provided for general informational and educational purposes only. Nothing on oddscrew.com or in our communications constitutes legal, tax, financial, investment, medical, or other professional advice. You are solely responsible for evaluating the suitability of any information for your circumstances.

6.4 Third-party tools & platforms

Our Services rely on third-party tools and platforms (including Google Analytics, Google Tag Manager, Meta Pixel, Microsoft Clarity, GoHighLevel, Calendly, ad networks, AI engines, payment processors, and others). OddScrew is not responsible for the performance, availability, pricing, terms, or practices of these third parties.

6.5 Use of AI in service delivery

OddScrew may use generative AI and machine learning tools to assist in research, drafting, ideation, analysis, and reporting. All outputs are reviewed by qualified team members before being delivered to Clients. OddScrew remains accountable to the Client for the Deliverables produced, in accordance with the relevant Engagement Document.

6.6 “As is” basis

oddscrew.com and the Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, OddScrew disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, uninterrupted operation, and freedom from errors. Any reliance you place on information on oddscrew.com or in our communications is at your own risk.

7. Refund / No-Refund Policy

7.1 No refunds

All fees paid to OddScrew for any Services — including but not limited to monthly retainers, one-time audits, project-based engagements, performance-based fees, consulting calls, strategy sessions, advisory engagements, content packages, and ad management fees — are strictly non-refundable.

By engaging OddScrew and making payment, the Client expressly acknowledges and agrees that:

• OddScrew commits resources, time, tools, and personnel from the moment payment is received or work begins, whichever is earlier.
• Fees are payable for the work, expertise, methodology, and access provided, and not solely for specific outcomes or external results.
• Outcomes depend on a wide range of factors outside OddScrew’s control, including platform algorithms, AI answer engine behavior, market conditions, and the Client’s own execution.

7.2 Situations where refunds will not be issued

Refunds will not be issued in any of the following situations, including but not limited to:

• Change of mind, business priorities, strategy, or personnel on the Client side.
• Dissatisfaction with results, rankings, traffic, leads, citations in AI answer engines, conversion rates, return on ad spend, or other performance metrics, except where a specific written guarantee in an Engagement Document has been breached.
• Account suspensions, policy enforcement actions, or restrictions imposed by third-party platforms (Google, Meta, LinkedIn, X, TikTok, AI engines, etc.).
• Algorithm changes, AI engine ranking changes, or any other platform-side change that affects results.
• The Client’s delay, non-cooperation, lack of approvals, missed inputs, restricted access, or any other failure to fulfill the Client’s responsibilities.
• Partial use of a retainer cycle, partial use of consulting hours, or early termination by the Client mid-cycle.
• Third-party costs already incurred (including ad spend, subscriptions, hosting, and tools).

7.3 Chargebacks

The Client agrees not to initiate chargebacks, payment reversals, or disputes through banks or payment processors for fees that fall within this No-Refund Policy. In case of any concern, the Client agrees to first contact OddScrew at help@oddscrew.com in good faith to seek resolution. Unjustified chargebacks may result in suspension of Services, recovery of fees and processing costs, and may be pursued through appropriate legal channels.

7.4 Service credits (at our discretion)

In exceptional cases, and entirely at OddScrew’s sole discretion, OddScrew may offer service credits, rework, or an extension of scope where it considers this appropriate. Any such offer is a goodwill gesture, does not constitute an admission of liability, and does not create a precedent or entitlement for any other Client or engagement.

7.5 Local law

Where mandatory provisions of applicable law grant a Client specific non-waivable refund rights, those rights are not affected by this section.

8. Intellectual Property

• Pre-existing IP: Each party retains ownership of intellectual property it owned or developed prior to or outside of an engagement, including OddScrew’s frameworks, templates, methodologies, internal tools, processes, prompts, training materials, and know-how.
• Deliverables: Subject to full payment of all fees, OddScrew grants the Client a license to use the final Deliverables produced under an engagement for the Client’s internal business purposes, in accordance with the Engagement Document.
• OddScrew tools & methodologies: Nothing in an engagement transfers ownership of OddScrew’s underlying frameworks, methodologies, or proprietary materials to the Client.
• Portfolio & case studies: Unless explicitly prohibited in writing, OddScrew may reference the Client by name and logo, and may describe the engagement and high-level results in case studies, portfolio entries, social posts, decks, and similar materials, provided that no confidential information is disclosed.
• Third-party content: The Client is responsible for ensuring that any content, imagery, data, or assets provided to OddScrew does not infringe any third-party rights.

9. Confidentiality

Each party agrees to keep the other party’s non-public information confidential, to use it only for the purposes of the engagement, and to protect it with at least the same level of care as it uses for its own confidential information. Confidentiality obligations do not apply to information that is public, independently developed, lawfully received from a third party without restriction, or required to be disclosed by law.

10. Acceptable Use

10.1 Use of the website

You agree not to:

• Use oddscrew.com in any way that violates applicable law or these Terms.
• Attempt to access, probe, scan, or test the vulnerability of our systems, or breach security or authentication measures.
• Scrape, harvest, or otherwise extract data from the site for unauthorized use.
• Introduce viruses, malware, or other harmful code.
• Use the site or our content to impersonate OddScrew, mislead users, or train AI models in a way that infringes our rights.

10.2 Client conduct & restricted engagements

OddScrew reserves the right to decline, suspend, or terminate any engagement, account, or relationship where the Client’s business, content, or instructions involve:

• Illegal products, services, or activities under applicable law.
• Misleading, fraudulent, or deceptive marketing claims.
• Content or campaigns that violate the terms or policies of the ad platforms, search engines, or AI engines we work with.
• Hate speech, harassment, discrimination, or incitement to violence.
• Adult content, gambling, weapons, controlled substances, or other restricted categories, except where explicitly agreed in writing and permitted by applicable law and platform policies.
• Attempts to manipulate AI engines, search engines, or ad platforms in ways that breach their guidelines.
• Conduct that we, in our sole discretion, consider abusive towards our team, contractors, or other clients.

OddScrew is not obligated to give detailed reasons for declining or ending an engagement under this section. Fees already paid for work performed remain subject to the No-Refund Policy.

11. Term & Termination

• Retainer engagements continue until terminated in accordance with the Engagement Document or these Terms.
• Either party may terminate an engagement for material breach if the breach is not cured within a reasonable period after written notice.
• OddScrew may suspend or terminate Services immediately if the Client fails to pay, breaches confidentiality, engages in unlawful conduct, or asks us to perform work that would breach platform policies, applicable law, or our internal standards.
• Upon termination, the Client remains liable for all fees and costs accrued up to the effective date of termination. Deliverables produced up to that date will be handed over subject to full payment.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• OddScrew shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of revenue, profits, business opportunities, goodwill, data, or anticipated savings, even if advised of the possibility of such damages.
• OddScrew’s aggregate liability arising out of or in connection with the Services, the website, or these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees actually paid by the Client to OddScrew for the specific engagement giving rise to the claim, in the three (3) months immediately preceding the event that gave rise to the claim.
• OddScrew shall not be liable for losses caused by third-party platforms — including ad networks, analytics providers, search engines, AI answer engines, hosting providers, payment processors, or any other third-party tool — including loss caused by account suspensions, policy changes, algorithm changes, or service outages.

13. Indemnification

The Client agrees to indemnify, defend, and hold harmless OddScrew, its founders, employees, contractors, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• (a) the Client’s breach of these Terms or any Engagement Document;
• (b) the Client’s products, services, advertising claims, or content;
• (c) the Client’s violation of any law, regulation, or platform policy; or
• (d) any content, data, or materials provided by the Client to OddScrew.

14. Force Majeure

Neither party shall be liable for failure or delay in performance due to events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government actions, internet or telecommunications failures, platform outages, or cyber-attacks.

15. Governing Law & Dispute Resolution

These Terms and any engagement are governed by the laws of India. Subject to mandatory provisions of applicable law, the parties agree that the courts at New Delhi, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services. The parties will first attempt to resolve disputes in good faith through written notice and discussion before initiating formal proceedings.

16. General Provisions

• Independent contractor. OddScrew operates as an independent contractor. Nothing in these Terms or any Engagement Document creates a partnership, joint venture, employment, franchise, or agency relationship between the parties.
• Assignment. The Client may not assign, transfer, or delegate its rights or obligations under these Terms without OddScrew’s prior written consent. OddScrew may assign its rights and obligations to an affiliate or to a successor in connection with a merger, acquisition, restructuring, or sale of assets.
• Severability & waiver. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. A failure or delay by OddScrew in enforcing any right under these Terms shall not be a waiver of that right.
• Entire agreement. These Terms, together with the Privacy Policy and any Engagement Document, constitute the entire agreement between you and OddScrew regarding the website and Services, and supersede prior agreements or understandings on the same subject matter.
• External links. Our website and content may contain links to external websites, tools, or resources. OddScrew does not endorse, monitor, or control these external resources and is not responsible for their content, privacy practices, or availability.

17. Changes to These Terms

OddScrew may update these Terms from time to time. The revised Terms will be posted on oddscrew.com with an updated Effective Date. Continued use of the website or the Services after such posting constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms, contact:

OddScrew

N1, 2nd Floor, South Extension Part 1, South Delhi, New Delhi, India – 110049

Email: help@oddscrew.com

Website: oddscrew.com